Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, delivery procedures, customs clearance arrangements, and international transportation rules for all transactions completed on our website. This policy applies to all global customers and all product orders placed on the platform. All shipping-related services and arrangements follow standardized and unified operating rules to ensure stable, safe, and orderly order delivery. By placing orders and completing purchases on this website, all customers confirm that they have fully read, understood, and agreed to abide by all terms of this shipping policy.

1. Order Processing & Shipment Timeline

All orders submitted on our website will undergo systematic verification and manual confirmation after successful payment. Our operational team will complete order information review, product inspection, internal packaging, and shipment arrangement within the standard processing cycle to ensure every order is delivered in complete condition. All qualified orders will be dispatched within 1 to 3 working days after payment confirmation.

Our order processing system follows standardized operating procedures to avoid missing processing, delayed processing, or wrong delivery. Every product will be strictly inspected for quality, appearance, and integrity before shipment. Professional packaging materials are adopted to enhance the compression resistance, drop resistance, and sealing performance of the package, effectively avoiding product damage, leakage, or contamination during long-distance international transportation.

2. International Delivery Time Frame

The overall international delivery cycle for all orders is stable and controllable. After the order is successfully shipped, the standard delivery time to complete international transportation, customs clearance inspection, and local terminal distribution ranges from 6 to 12 working days. The delivery cycle is applicable to conventional regional transportation under normal logistics operating conditions.

Please note that the individual delivery progress may be affected by objective factors beyond our control, including regional customs clearance efficiency, local logistics operation status, weather conditions, and regional public event arrangements. Minor fluctuations in delivery time are normal in international cross-border transportation. We will always keep track of order logistics status and ensure that most orders are delivered within the promised time range.

3. Customs Clearance & Tariff Liability Rules

We provide full-inclusive cross-border service guarantee for all international orders. We independently undertake all tariffs, customs clearance fees, administrative charges, and any other miscellaneous expenses incurred during customs declaration and customs clearance procedures. All cross-border cost risks are borne solely by our platform.

Customers are not required to undertake any additional fees, supplementary charges, or customs-related expenses during the entire customs clearance and receiving process. The commodity price displayed on the website is the final settlement price denominated in unified USD currency, with no hidden charges or subsequent additional costs. We standardize the customs declaration process in strict accordance with international cross-border trade specifications and local customs requirements to ensure smooth customs clearance of all packages.

4. Logistics Tracking & Order Monitoring

Once the order is dispatched, we will generate an official logistics tracking number for each order. Customers can monitor the real-time transportation status, customs clearance progress, and terminal distribution dynamics of their packages through official logistics query channels. We maintain continuous tracking of all shipped orders throughout the transportation process.

In case of abnormal logistics status such as delayed customs clearance, temporary detention, or terminal distribution suspension, our team will actively follow up with the logistics provider and customs department to coordinate processing, solve abnormal problems in a timely manner, and push forward the subsequent delivery progress of the order.

5. Package Receipt & Abnormal Processing

Customers are advised to check the outer packaging integrity, package appearance, and commodity completeness in a timely manner after the package arrives at the destination. If there are obvious package damage, package extrusion, package opening, or product missing and damage caused by transportation, customers can feedback the abnormal situation through our official customer service channel.

We will verify the abnormal logistics situation in the shortest time and provide reasonable follow-up solutions according to the actual situation, including re-delivery, after-sales confirmation, and other corresponding processing methods, to fully protect the legitimate shopping rights and interests of customers.

6. Order Modification & Cancellation Rules

Before the order enters the shipment processing state, customers can apply for order information modification or order cancellation through the official customer service channel, including adjustment of receiving information and modification of order details. Once the order has completed packaging and entered the shipment process, subsequent modification and cancellation operations cannot be supported to ensure the stability of logistics arrangement.

All order adjustment applications need to be submitted in advance and will be processed in accordance with the actual progress of order processing to ensure the standardization and orderliness of platform operation.

7. Service Support & Inquiry Channel

For any questions related to order shipment progress, delivery cycle, customs clearance rules, logistics abnormality processing, and other shipping-related services, customers can initiate consultation and feedback through the Contact Us page on the website. Our professional service team will provide accurate replies, professional guidance, and efficient problem-solving services for all shipping-related inquiries.